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Customer Comments

Below are a selection of some of the many emails and letters and pictures we receive. It is our policy not to print a child's name or reproduce images unless given specific permission by the child's parent or guardian. If you wish to show off your little one, provide feedback or have already sent a photograph, which we have not displayed below, please contact us.


VERONICA FROM DOWNPATRICK, UK, MAY 2018

Good afternoon Alex,

Just to let you know my wee girl made her communion at the weekend and felt like a princess in her SophistiKatie dress.
Although it looks like the hem is tucked up in the photo it was perfect on the day.
Thank you for all your assistance in this matter
Kind regards

Veronica

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A big thank you to Robyn at Wee Bird Photography for taking these gorgeous photos and allowing us to display them on our Customer Comments page.

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RASHMI FROM LONDON, UK, MAY 2018

Hi Alex, we had our baby's baptism on Sunday and wanted to let you know the outfit and shoes fitted perfectly!

Thanks again for all your help with this.

Kind regards,
Rashmi

SHARLENE FROM MAUCHLINE, UK, MAY 2018

I just want to send a very big thank you to the whole team for making my daughters communion dress. it was amazing and she looks stunning. THe customer service i recieved was amzing and they kept me up to date through out the process and the end result was worth the wait for.

Thank you so very much

Sharlene x

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EVA FROM HONG KONG, MAY 2018

Dear Alex,

The dress arrived on time! Thank you so much for all your help!

Best,
Eva

LORISSA FROM LEXINGTON, USA, MAY 2018

Alex and Natalie,

Thank you for all of your help with my daughter’s First Communion dress. It was absolutely stunning and fit her perfectly. Having her dress custom made was absolutely the best decision we made. We received so many compliments and many asked where we bought her dress. We will definitely pass along your information and refer our friends. Please thank all of the staff.

Happy Customer from Massachusetts, USA,
Lorissa

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ELEANOR FROM GLASGOW, UK, MAY 2018

Hi Posh Tots Online,

I had the pleasure of dealing with a member of your team last week.

I am a parent in need! My daughter has a first communion on Sunday 6th May (this Sunday) and discovered last weekend that the shoes I purchased were no longer suitable. Which whilst extremely disappointing was actually expected had I been thinking straight some 6 weeks ago when I purchased her Communion shoes.

Sadly the shoes I purchased whilst perfect for her, were no longer suitable – due to growth. I discovered this last week, in the full swing of Communion season.

I foolishly started checking if I could return them to the big brand store I purchased them from. I would note at this point that the store was extremely helpful – however the shoes were now end of line. So no alternative size was available.

This drove me to on line…where I found Posh tots. I checked the site and called them. They could not have been any more helpful if they tried. They listened to me and understood my needs and found a pair of shoes that was both suitable to my daughter (who was obsessed with a heel) and myself. They looked at various options, guided me on best delivery service. This meant that I received the shoes in adequate time, in the right size meeting everyone’s needs.

I whole heartedly endorse this store and their team.

Thank you so much for all your help and for keeping your promises.

Best regards,

Elle

SAMANTHA FROM UK, MAY 2018

Hi just a message to say thank you so much for my little girls communion dress it was beautiful xx

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Aww that’s lovely thanks for everything Alex and your team. Customer service is amazing x

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LHIAN FROM SWANLEY, UK, APRIL 2018

Hi Natalie,

I just wanted to say a massive thank you to you. The dress arrived as promised and is lovely. It fits really nicely now it's the right size :o)

Thanks

Lhian

DANIELLE FROM LIVERPOOL, UK, APRIL 2018

Thank you so much I received it this morning i love it x

KAREN FROM CASTAHEANY, IRELAND, APRIL 2018

Posted on our Facebook Page:

A Big thank you to Tots & Frocks for a stunning Dress from your La petite Lucy collection for my Daughter Skyes Communion yesterday , we have received so many fantastic comments about how beautiful she was , you went above and beyond to get the dress to me in a very short space of time and I’m so very grateful especially to Natalie for all her help , I would highly recommend you to anyone looking for that special dress for any occasion

RACHAEL FROM BALDOCK, UK, APRIL 2018

Hi Alex

I just wanted to drop you an email and confirm that the dress arrived and I was gobsmacked at how beautiful it is; I have two words.....SIMPLY STUNNING! Plus, the lace is so soft, which is fantastic because my daughter is very sensitive to some fabrics.

I cannot wait to see my little girl in it on her big day.

Thank you so much for great customer service and for supplying such a beautiful, quality dress.

With kindest regards

Rachael

RUTH FROM CAMBRIDGE, UK, APRIL 2018

Hi,

Dress and bits have arrived. They are a perfect fit and beautiful. Thank you,

Best wishes,
Ruth

LISA FROM LIVERPOOL, UK, APRIL 2018

Fabulous dress. Fits like a glove. Thank you. Looks lovely.

UNA FROM WATFORD, UK, APRIL 2018

Thankyou for this amazing dress gloves and bag. She looked just perfect.

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JACKIE FROM GHAXAQ, MALTA, APRIL 2018

Just received it by fedex thank you so much..its beautiful :-)

JULIE FROM ESHER, UK, APRIL 2018

Hi Alex

Just to let you know we received the dress this morning. I wasn’t expecting it this early given the correspondence but that’s ok!

I’m glad we went with the aged 10 years in the end. It fits with some room and with her slightly raised shoes the length is fine.

Thanks again

Kind regards

Julie

RACHEL FROM BALZAN, MALTA, APRIL 2018

Dear Alex (Tots and Frocks Team),

I have just received the dress and like you said, I am more than pleasantly surprised. We are so so happy! It fits her perfectly! It was well worth the wait!

Thank you so much for your professionalism, I'm so glad to have purchased such a special dress from you! I will surely pass on the word and recommend you!

Kindest regards,

Rachel and Elisa

EWA FROM BARKING, UK, APRIL 2018

Thank you so much.

Excellent customer service!

MARGARET FROM FARNHAM, UK, MARCH 2018

Hi we have received our parcel thank you, they gorgeous, very happy with them thank you so much.

Regards Margaret

KATHERINE FROM CRANBROOK, UK, MARCH 2018

I just wanted to pass on my thanks for the fantastic service I received when ordering my sons christening outfit from you.

My initial enquiry was dealt with quickly and politely via email and after purchasing the perfect outfit, I received phone calls and emails from you to confirm the order and the date it was required.

Everything arrived within plenty of time and although he kept the shoes on for about 10minutes, he looked gorgeous on his special day!

I was a bit dubious about buying something so special online without being able to touch and feel the outfit first but there was no need for the concern!

Thank you so very much!

From Katherine

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